Terms & Conditions

1. About us

These terms apply to the website razza.ltd and the design, development and consultancy services provided by RAZZA LTD, a company registered in England & Wales (company number 17333542), with a registered office at 128 City Road, London, EC1V 2NX ("RAZZA", "we", "us", "our"). You can contact us at hello@razza.ltd.

2. Definitions

• Client — the individual or organisation that engages us.
• Services — the design, development, consultancy or support work described in a signed proposal, statement of work or accepted quote.
• Deliverables — the software, source code, designs, documents and other materials produced for the Client under an engagement.
• Contract — the accepted quote or statement of work together with these terms.

3. Quotes and formation of contract

Quotes issued by RAZZA are valid for 30 days unless we state otherwise. A binding contract is formed when the Client accepts a quote or statement of work (in writing, via the Client Portal, or by paying the initial invoice). By requesting a quote, the Client warrants that the person submitting the request has authority to do so on behalf of the organisation named.

4. Scope and change control

We will perform the Services with reasonable skill and care and in accordance with the agreed scope. Anything outside the agreed scope — new features, revised designs, new platforms or additional integrations — will be treated as a change request and priced separately before work begins.

5. Client responsibilities

The Client agrees to:

• Provide timely feedback, approvals, content, credentials and access needed to deliver the Services.
• Ensure they own or are licensed to use all materials they supply to us.
• Nominate a single point of contact empowered to make decisions on the project.

Delays caused by the Client may extend timelines and, where they cause us to hold or re-plan work, may be chargeable at our standard rates.

6. Fees, invoicing and payment

Fees, milestones and payment terms are set out in the relevant quote or statement of work and are governed by our Payment Policy. All fees exclude VAT where applicable. Third-party costs (App Store fees, cloud hosting, SMS/email providers, paid APIs, licensed assets, etc.) are the Client's responsibility unless expressly included.

7. Intellectual property

Subject to full payment of all sums due, ownership of the bespoke Deliverables created specifically for the Client transfers to the Client on final delivery. We retain ownership of: (a) our pre-existing tools, libraries, frameworks and know-how; (b) any general components we develop that are not specific to the Client; and (c) the underlying rights in third-party open-source and licensed components, which are provided under their respective licences. We grant the Client a perpetual, non-exclusive licence to use those retained components as embedded in the Deliverables.

8. Portfolio and publicity

Unless the Client asks us in writing not to, we may reference the Client's name and logo, and display non-confidential screenshots of the Deliverables, in our portfolio, case studies and marketing.

9. Confidentiality

Each party will keep the other's confidential information secure and use it only for the purposes of the engagement. This obligation continues after the engagement ends.

10. Warranties and support

For 30 days after delivery of a milestone, we will fix at no additional cost defects that are demonstrably caused by our work and reproducible on the agreed target environments. This warranty does not cover changes made by third parties, changes to the operating system or third-party services, or issues arising from Client-supplied content or instructions. Ongoing support beyond this period is available under a separate support agreement.

11. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law. Subject to that, our total aggregate liability arising out of or in connection with a Contract is limited to the fees paid by the Client under that Contract in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential losses, loss of profit, loss of revenue, loss of goodwill or loss of data.

12. Termination

Either party may terminate a Contract for material breach that is not remedied within 14 days of written notice. On termination, the Client will pay for all work performed and committed third-party costs up to the date of termination. Work-in-progress is delivered on payment of outstanding sums.

13. Data protection

Both parties will comply with UK data protection law. Our processing of personal data on the Client's behalf is described in our Privacy Policy and, where relevant, in a separate data processing addendum.

14. Governing law

These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction over any dispute arising out of or in connection with them.

15. Contact

Questions about these terms should be sent to hello@razza.ltd.