Payment Policy

This policy sits alongside our Terms & Conditions and explains how RAZZA LTD ("RAZZA", "we") invoices and takes payment for services delivered from the UK.

1. Currency, VAT and pricing

All prices are quoted in Pounds Sterling (GBP) unless stated otherwise. Prices exclude VAT, which is added at the prevailing UK rate where applicable. Fixed-price quotes are valid for 30 days; time & materials rates are quoted per role and per day.

2. Deposits and milestones

Unless otherwise agreed in the statement of work, project engagements are invoiced as follows:

• Deposit: 30–50% of the fixed fee, invoiced on signature and payable before work starts.
• Milestones: the remaining balance is split across delivery milestones (typically design sign-off, beta build and final delivery).
• Retainers and support: billed monthly in advance.
• Time & materials: billed monthly in arrears against a timesheet.

3. Payment terms

Invoices are due within 14 days of the invoice date unless a different period is stated on the invoice or in the statement of work. Payment is by UK bank transfer to the account named on the invoice; card and direct debit may be available on request via our payment provider (fees may apply).

4. Third-party costs and expenses

App Store and Play Store developer fees, cloud hosting, domain names, SMS/email delivery, paid APIs, stock imagery and any other third-party services are the Client's responsibility. Where we pay these on the Client's behalf, they are re-charged at cost on the next invoice. Pre-approved travel and subsistence is re-charged at cost.

5. Late payment

We reserve the right to charge statutory interest and reasonable recovery costs on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. If an invoice is more than 14 days overdue, we may suspend work, hold Deliverables and pause hosted services until the account is brought up to date.

6. Change requests

Work outside the agreed scope is quoted separately and, once approved, added to the next milestone invoice or billed as a standalone change order.

7. Cancellation and refunds

Deposits secure our team's time and are non-refundable once work has started. If the Client cancels a project mid-way, they will be invoiced for all work performed up to the cancellation date plus any non-cancellable third-party costs already committed. Refunds of pre-paid but unused amounts (for example, a support retainer) are pro-rated to the cancellation date.

8. Ownership on payment

As set out in our terms, ownership of bespoke Deliverables transfers to the Client on receipt of full payment. Until then, we retain title and any rights in the work.

9. Consumer rights

Where the Client is a consumer under UK law, statutory rights (including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) apply and are not affected by this policy.

10. Questions

For anything invoice- or payment-related, contact accounts@razza.ltd.